Claims: What You Should Know
Realty Guardian® Safeguard Plans have claim limitations and rules that both agent and clients should be aware of.
Out-of-Pocket Reimbursements
“Realty Guardian® isn’t insurance. It’s a safeguard plan that may provide reimbursement consideration for certain documented out-of-pocket expenses, based on the plan terms. If a covered event happens, we submit a claim with documentation, and it’s reviewed under the plan’s eligibility and limits.”
Key Do’s
- Anchor everything to the Buyer or Seller plan in effect for the transaction.
- Set expectations: claims require documentation and are reviewed for reimbursement consideration.
- Collect proof of payment (receipt/invoice + payment confirmation) for any claimed expense.
- Submit on time: use the deadlines on the right side of this card.
Key Understandings
- Guardian Agents do not say “guaranteed payments,” “covered like insurance,” or “we will pay.”
- Guardian Agents do not promise specific outcomes, amounts, or approvals.
- Guardian Agents cannot add new covered items beyond what’s on the Buyer/Seller plan pages.
- Never delay—late claims may not be eligible.
Buyer Deadlines
Legal counsel: submit within 6 months after closing.
Earnest money: must be unreturned for 3 months after contract failure/termination, then submitted within 45 days.
All other buyer claims: submit within 45 days of closing (if closed) or termination/failure date (if not). It is the buyer or seller's responsbility to file the claim. Their Guardian Agent can help them with documentation, if asked.
Seller Deadlines
Legal defense: submit within 6 months after closing.
All other seller claims: submit within 45 days of the applicable transaction event tied to the safeguard.
Core Documents (All Claims)
- Contract set (purchase or listing + addenda)
- Closing statement (if closed) or termination documentation (if not)
- Proof of plan enrollment for the transaction
- Government ID (verification)
- Invoice/receipt + proof the expense was paid